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  1. Written confirmation of orders is essential. It is preferable that an order reference number be supplied. No phone orders will be accepted.
  2. Orders received are placed in order of receipt and despatched as soon as possible. Please allow 48 hours at major centres and 72 hours for all other areas outside these centres. We do not accept responsibility for failure of specific delivery via any common carrier or courier.
  3. All orders are subject to freight.
  4. All shortages must be reported within 48 hours of receipt of goods.
  5. It is the responsibility of the orderer to check that the correct goods and sizes have been provided and that no faults exist with the garments. Goods that have been numbered, printed upon or altered from their original state are not returnable under any circumstances. For this reason we will not forward goods to a third party.
  6. Goods considered defective in materials or workmanship must be inspected by a delegated representative or employee of the company before a decision on whether the goods in question are to be repaired, replaced or credited. All claims sent to the office for inspection must be forwarded by a carrier agreed to by us. Freight charges will be refunded if goods are deemed defective, otherwise the return freight by registered post will be charged.
  7. Requests for return authorisation must be within 30 days of invoice and will not be accepted without prior authorisation and must be freight prepaid. Goods must be in their original condition as shipped. We reserve the right to charge a handling fee for restocking of 10% of the returned goods value.
  8. Due to the different dye lots used when replacing stock, colours may vary slightly from batch to batch.
  9. Samples will be invoiced and become the orderer’s responsibility if not returned in their original condition within 21 days from date of invoice.
  10. Payment accepted by cheque, direct deposit, credit cards (Visa, Bankcard or Mastercard) or net 30days on approved credit. A 2% surcharge will apply to all credit card transactions. Any overdue accounts may be placed on ‘stop supply’ until the account is paid in full. All goods remain the property of Soccer Shirts International Pty. Ltd. Until paid for in full.
  11. Prices and terms and conditions are subject to change without notice.
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